A person with low Emotional Intelligence (EQ) finds it more difficult to communicate confidently and effectively with others, and resolve conflict. They also tend to have lower empathy, are less optimistic in the face of adversity and have lower ability to persuade and influence others.
“Having low emotional intelligence has a massive impact on most roles and we know that only 20% of low performers are high in EQ” (Bradberry & Greaves, Emotional Intelligence 2.0)
What matters most in a working environment, is not just a person’s training or expertise but their people skills and ability to manage themselves and others. Therefore, assessing and developing emotional intelligence is critical for all roles across a business.
The good news is that, unlike like IQ, EQ can be developed and worked on over time with energy, focus and practise.
A Senior Director of a very successful pharmaceutical company approached us with a need to gain further insight and awareness into his strengths and areas for improvement. He wanted a truly tailored personal progression plan that would improve his self-awareness and business performance.
We performed a thorough assessment of our client’s EQ using the Emotions and Behaviours at Work (EBW) Advanced Feedback Report. By using this tool, we gained deeper knowledge of the individual and the areas of development that required focus.
- The EBW assessment identified self-awareness as a key area which would prove critical to the individual’s development
- Our client noticed a significant increase in their self-awareness and accountability which was reflected in post-coaching analysis
This improvement had a massive impact on how others perceived and related to him at work, immediately resulting in better working relationships
“The comprehensive assessment provided really rich insight and clear direction – I am very thankful for the feedback. Jenny is a fantastic listener and coach with huge enthusiasm and energy for the people she works with.”
– Senior Marketing Director